Returns & Exchanges
We offer a 30-day money-back guarantee on all BLUETTI portable power stations and solar panels to ensure your complete satisfaction with our clean energy solutions. If you are not satisfied with your purchase, you can return your items in their original packaging within the specified timeframe.
Contact Customer Support
Email our European support team with your order number and the reason for your return to obtain a Return Merchandise Authorization (RMA) number.
Prepare Your Package
Securely pack the device in its original box including all cables, manuals, and accessories to ensure safe transit back to our warehouse.
Ship the Product
Affix the provided shipping label or send the package to our designated German or local EU warehouse using a trackable shipping service.
Inspection and Refund
Once our technicians verify the unit's condition, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing